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All products purchased from RentalLock are covered by an unconditional 30-day money-back guarantee.
If for any reason you are not satisfied with your RentalLock Product in the first 30 days after purchase, just eMail Customer Service or call (601) 442-8800 to arrange for your return and refund.
After 30 Days all products are covered by RentalLock's Product Warranty and subject to RentalLock's product return policy.
Return Policy
RentalLock will service any product we sell, when you return it to
the factory complete, free and clear of all liens and encumbrances.
You must prepay transportation and accompany the product by a Return Material
Authorization Number.
For warranty service on products that have not been registered with our Customer Service department,
include your sales receipt or other documentary proof of when you bought your RentalLock product.
If the product requires warranty related service, we will repair or replace it and return it to you,
shipping prepaid.
NOTE:
If we find no faults with the product sent to us for warranty service, we reserve the right to charge a diagnostic fee and handling fee. Also, we will charge for repairing all damage not covered by the Limited Warranty.
We handle out-of-warranty repairs or replacement similar to the manner for warranty service. In this case, there will be a charge for parts, labor and return shipping costs.
Return Material Authorization
Before you return any product to RentalLock for any reason, you must first get a Return Material Authorization (RMA) number.
To get an RMA number, call Technical Support and describe the problem. If we determine your System needs to be returned to us for repair, we will give you an RMA number. Please mark this number clearly on the outside of your shipping package. You can also help by marking the RMA number on a tag and attaching it to the System.
NOTE:
Be sure to include the key for the device or additional charges may be applied for devicesmith services.
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(601) 442-8800 
